Shipping policy

Sachi - Shipping Policy

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DOMESTIC SHIPPING (Australia):

  • We strive to process and dispatch all domestic orders within 2 business days from the date of purchase.
  • Standard shipping within Australia generally takes between 7 to 10 business days for delivery.
  • In some cases, delivery may take up to 15 days depending on the shipping address and other factors.

INTERNATIONAL SHIPPING:

  • For international orders, please allow up to 2 business days for order processing.
  • International shipping typically takes between 15 to 30 business days for delivery.
  • Delivery times may vary based on the destination country, customs clearance, and other factors beyond our control.

SHIPPING PROCESS:

  • Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information.
  • Please note that delivery times provided are estimates and may be subject to unforeseen delays, especially during peak seasons or due to customs procedures.

SHIPPING COSTS:

  • Shipping costs are calculated at checkout based on the weight and destination of your order or a flat rate depending on product and value of order.
  • Any additional customs fees, taxes, or import duties imposed by the destination country are the responsibility of the customer.

TRACKING INFORMATION:

  • Tracking information will be provided for all orders. Please use the provided tracking details to monitor the progress of your shipment.

ORDER DELAYS:

  • In the event of any unforeseen delays or issues with your order, our customer support team will contact you to provide updates and assistance.

CONTACT INFORMATION:

  • If you have any questions or concerns regarding your order or our shipping policy, please contact us at hello@sachiskincare.com.au.

NOTE:

  • The mentioned shipping times are provided as estimates and are not guaranteed.
  • We recommend providing a delivery address where someone will be available to receive the package during business hours.
  • Sachi is not responsible for lost or stolen packages once they have been marked as delivered by the carrier.
  • Please ensure that the shipping address provided is accurate and complete to avoid delivery issues.